In Hungary, proceedings have been initiated against Wizz Air in connection with suspected violations of consumer rights, the Hungarian justice ministry said in a statement forwarded to MTI. He added that the investigation began after numerous complaints from passengers.
The investigation was initiated at the request of the Ministry of Justice as a result of an increase in the number of complaints against the carrier. They were related to the failure to provide information and assistance to those passengers whose flights were delayed or canceled.
Wizzair – list of complaints
Customers have complained that Wizz Air did not provide them with accommodation and rebooking, thus incurring additional costs on their side; did not respond to complaints within 30 days; and also ran a paid helpline that violated the rights of Hungarian consumers, the ministry said.
Previously the government Hungarian conducted an investigation against Ryanair, on which he imposed a fine of HUF 300 million (approximately PLN 3.6 million) on 8 August. It was the result of the carrier transferring the costs of the extra income tax to passengers, which the government in Budapest introduced at the end of May, including, inter alia, banks, insurance companies, energy companies and airlines.
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