Viaplay problems in Poland. The President of UOKiK responds to complaints

The subscribers of the Viaplay streaming service have been complaining about the quality of the services provided for over a year of operating in Poland. This was the case of, among others popular matches of the Premier League, Bundesliga or KSW galas.

According to the portal wirtualnemedia.pl, about 10 complaints were received in August. Users complained about interruptions in the availability of the service they paid for, incessant buffering of transmissions, image clipping. They also complained that the complaints submitted in such a situation are rejected or the company offers them an unsatisfactory discount on the subscription fee for the next month, and the President of UOKiK then asked Viaplay for translations.

– In case of any problems with playing content available on the Viaplay platform, we encourage you to follow the tips available on our official website. There are, among others information on the minimum bandwidth, as well as a detailed list of currently supported devices. If, despite following the recommendations, the problem persists, we encourage our subscribers to contact Viaplay Customer Service directly.

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